Privacy Policy Overview farenova.sbs
How we collect, use, and protect your information
Introduction to Our Policy
At Farenova, your privacy is a top priority. This notice explains how we collect, store, and use your information when you interact with our Kuala Lumpur route services online and in person.
We are committed to managing your data lawfully in compliance with Malaysian regulations and applicable privacy laws. Our aim is to keep your information secure and transparent.
Data Collection Details
We gather personal data when you contact us, request information, or use our guides and route suggestions. Automated data from your device is also collected for security and analytics.
Information You Provide
- • Contact details shared during inquiries or bookings, such as email or phone.
- • Route or service preferences communicated to our team.
- • Feedback provided to help us improve services.
- • Responses on surveys or online forms for Kuala Lumpur guide use.
- • Communications with our staff for support or information.
Automated Data Gathering
- • Device data, including IP address, device type, or browser version.
- • Cookies and similar technologies that track site preferences.
- • Usage analytics detailing pages visited and guide interactions.
- • Geo-location for mobile compatibility and route accuracy.
- • Security data to help identify and restrict inappropriate access.
How We Use Information
Personal and automated data help us respond to inquiries, customize routes, enhance services, and ensure platform security. Information is not sold or used for unrelated marketing.
- • Communications relating to bookings or support
- • Improving route quality and guide accuracy
- • Adapting digital and physical route resources
- • Security checks against unauthorized use
- • Aggregated usage analytics for city guide trends
- • Fulfilling legal requirements and policies
- • Internal staff training and quality review
Your Privacy Matters: We apply technical and procedural safeguards to protect your details from misuse, loss, or unauthorized access. We aim for full transparency in how personal data is handled.
When We Share Information
Your information is shared only as required by law or for essential services, such as third-party systems that power our booking platform or communications tools.
Use of Service Providers
We work with trusted vendors who adhere to privacy and security obligations. Any data shared is protected and strictly limited to necessary uses for Kuala Lumpur route delivery.
Legal Requirements
We may disclose information in response to lawful requests by public authorities or court orders.
Anonymous Statistics
Aggregated, non-identifiable data helps us understand route usage, never linked to individuals.
Your Rights and Access
You can request access, correction, deletion, or restriction of your data. We also support portability rights as provided under Malaysian law.
- • Request a summary of information held
- • Ask for correction of wrong details
- • Request the removal of personal data
- • Request a portable format copy
- • Object to processing for certain uses
- • Request to limit data usage scope
Contact us anytime to exercise your rights or if you have privacy questions about our guide and route services.
Security of Your Data
We maintain safeguards such as encryption and limited access to keep your personal information protected against misuse or unauthorized access.
Technical Protections
- • Data encryption for sensitive communication
- • Secure server infrastructure for storage
- • Firewall and intrusion detection systems
- • Regular security software updates
Organizational Process Measures
- • Access controls for staff handling data
- • Staff training on privacy requirements
- • Data use processing and review routines
- • Vendor diligence and compliance review
How Long We Keep Data
Personal data is kept only for as long as your account or service relationship remains active, or as required by law for route and inquiry processes.
- • Kept as long as the account is active
- • Kept for relevance to guide use
- • Kept per inquiry timeline
- • Kept for statutory duration
- • Limited retention as per regulations
Data is anonymized or deleted after service or legal retention periods end.
About International Data Transfers
If your information is transferred outside Malaysia, it is protected with safeguards meeting local and international privacy standards.
- • Secure processing agreements in place
- • Vendor compliance with global privacy standards
- • Restricted access to sensitive data
- • Regular review of transfer practices
Cookies and Tracking
Our site uses cookies for essential functions, analytics, and enhanced navigation. You can adjust cookie settings in your browser at any time.
Types of Cookies We Use
- • Support website features and security checks
- • Monitor guide usage and detect issues
- • Remember preferences for routes
- • Enable interactive route features
Browser settings let you control cookie acceptance and remove stored cookies.
Policy Updates and Changes
We update this Privacy Policy periodically to reflect changes in law, technology, or service. Check this page for the latest practices and significant changes.
- • Advance email notification for major changes
- • Clear on-site banners or alerts
- • Update summary on our website
- • Instruction on how to review policy versions
We recommend reviewing privacy updates before using our latest guides.
Contact for Privacy Questions
Email our team with requests or concerns regarding privacy rights and data use.
Farenova
Regus - Kuala Lumpur Bukit Bintang City Centre, Kuala Lumpur 55100 Malaysia
Phone: +60 5-043 7400
Email: content@farenova.sbs
Last updated January 7, 2026
Applies from January 7, 2026