Farenova - Curated Kuala Lumpur routes and insider city guides

Agreement to Terms

Accessing or using farenova.sbs means you accept and are bound by these Terms, which apply to all site content, features, and guide services. If you do not agree, please discontinue use immediately. These Terms may be amended periodically, with changes applying upon posting.

Definitions

For clarity, the following definitions apply within these Terms and Conditions:

‘farenova.sbs’, ‘we’, ‘our’ or ‘us’ refers to the entity operating the city and local guide service based in Malaysia.

‘User’ refers to any visitor, traveler, or person interacting with this website or requesting city guide services.

‘Guide services’ means any written, digital, or hosted route, itinerary, or recommendation provided through this site.

‘Third-party content’ includes external links or resources outside our direct service control.

Use of Services

You may browse, view, and use site content or contact us for guide services, provided use is lawful and in accordance with these Terms. Misuse, unauthorized reproduction, or commercial exploitation is strictly forbidden.

Eligibility

You must be at least 18 years old or have guardian approval to use hosted routes or contact us regarding guide services. Please ensure lawful use within your jurisdiction.

Some services may require additional verification.

User Obligations

Users agree to behave honestly, provide accurate details, and respect site policies while interacting with our team or route materials.

Submit truthful information on forms or through communications.

Refrain from copying, redistributing, or reselling guide content.

Respect all intellectual property, privacy, and legal standards outlined here.

Promptly contact us about policy or safety concerns regarding any route or meeting point.

Prohibited Uses

Certain behaviors or uses are expressly restricted:

Using the service for unlawful activities or misrepresenting your identity.

Accessing or attempting to access private resources or other users’ details without consent.

Damaging, disrupting, or interfering with the site operation or route delivery.

Uploading viruses or malicious software to any part of our platform.

Using content outside intended non-commercial, personal travel planning.

Intellectual Property

All content, branding, and guide materials on farenova.sbs are protected by intellectual property rights and must not be reproduced or used for commercial gain without written approval. This includes guides, routes, graphics, text, and digital tools developed in-house.

Your User Content

You may send feedback or photos, but ownership rights remain with you. By submitting, you grant us permission to display or use submissions in accordance with these Terms and our Privacy Policy.

Your Content Rights and Use

If you submit information, you maintain intellectual property ownership while allowing us a non-exclusive license to use, publish, or adapt such content to improve our services.

Privacy and Security Commitment

All personal information provided is managed per our Privacy Policy. We will not sell your details or use data for unrelated marketing purposes. Access our Privacy Policy for full details.

Read full policy

Disclaimer of Warranties

Your use of farenova.sbs and guide services is at your own discretion and risk.

Important Notice

We do not guarantee that every route, guide, or suggestion will meet specific expectations. All content is provided ‘as is’, subject to ongoing updates, and may change without notice. Results may vary.

Limits of Liability

We strive for accurate information, but are not liable for indirect, incidental, or consequential damages related to use or reliance on our city and local guides.

Indemnity

You agree to indemnify and hold farenova.sbs harmless from any claims, damages, or losses related to your misuse or breach of these Terms.

Dispute and Complaint Handling

We encourage users to contact us for resolution before seeking outside recourse for unresolved disputes.

Arbitration

Disputes not settled directly may be referred to independent arbitration, subject to Malaysian laws and procedures for fair handling.

You may also request written statements summarizing outcomes.

Online Dispute Resolution

For unresolved cross-border complaints, you may use online alternative dispute mechanisms approved by local regulators.

Access online dispute process

Severability

If any part of these Terms is deemed unenforceable, the remaining provisions remain valid and in effect.

Complete Agreement

These Terms represent the entire agreement regarding use of farenova.sbs, superseding all prior communications.

Governing Law and Jurisdiction

This agreement is governed by the laws of Malaysia regardless of your location.

Termination

We reserve the right to suspend or terminate access for violations of these Terms or harmful conduct. Users will be notified of actions taken.

Updates

Changes to these Terms are effective upon posting on this website. We recommend reviewing the Terms periodically for current requirements.

Contact for Legal Inquiries

For questions about these Terms or your rights, please contact us.

Email Address: content@farenova.sbs

Phone Number: +60 5-043 7400

Office Address: Regus - Kuala Lumpur Bukit Bintang City Centre, Kuala Lumpur 55100 Malaysia

Website Terms and Conditions of Use